![]() Many executives view development programs as critical to success, according to "Global Human Capital Trends 2016," a report by Deloitte. Workforce education requires upskilling employees. Employee upskillingĪttracting and retaining skilled IT professionals is a significant challenge. Similarly, 50% said they expect to see the influence from process intelligence within a year. Genpact partnered with HFS Research to interview 400 senior global leaders to study its use about process intelligence.Ībout 91% of respondents identified process intelligence as a key tool to drive business value. ![]() Process intelligence may be one means of supporting a digital transformation. These actionable insights help transform inefficient workflows into cost-effective, streamlined operations. One way to accomplish this is through process intelligence, a technology that uses automation tools to analyze operational data at scale, revealing inefficiencies and other bottlenecks. CIOs must identify the areas of need, research what solutions might be applicable and calculate potential ROI. Whether it's artificial intelligence, machine learning or analytics, deploying advanced technologies without a plan is not the answer to improving operations and reducing costs. Here are three strategies CIOs can use to support cost-reduction and improve their IT team's efficiency. These include streamlining IT operating costs, identifying requisite skills in the IT department and increasing data literacy across the organization as one means of shifting employees toward insight-generating roles. With emphasis on reducing or rationalizing budgets, there are key areas business leaders should prioritize. ![]() CIOs must deliver and support revenue-generating services, which can put CIOs between a rock and a hard place.ĬIOs should make sure they become even more strategic in their use of - and approach to - technology. However, taking the glass is half-full approach means these challenges open the door to new opportunities.Įconomic realities continue to change business outlooks, even as new technologies drive digital transformation.
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